FAQ/ Help

INTERNATIONAL SHIPPING:
Sorry for any inconvenience, but at this time Choto Baby Inc. does not ship to any international destinations.

WHOLESALE ORDERS:
All shipping charges will be calculated and added to your order once your order is processed.

FREE SHIPPING:
All orders of $100 or more, within Canada, qualify for free shipping (excluding Yukon, Northwest Territories, and Nunavut).

FLAT RATE:
$10 flat rate shipping charge within Canada for all orders under $100.

USA SHIPPING:
Please contact us directly for a quote for shipping charges.

We will ship your order shortly after we receive payment from you.

WHOLESALE ORDERS:
All shipping charges will be calculated and added to your order once your order is processed.

FREE SHIPPING:
All orders of $100 or more, within Canada, qualify for free shipping (excluding Yukon, Northwest Territories, and Nunavut - contact us directly for a quote).

FLAT RATE:
$10 flat rate shipping charge within Canada for all orders under $100 (excluding Yukon, Northwest Territories, and Nunavut - contact us directly for a quote)..

USA SHIPPING:
Flat rate $15 for all USA destinations.

INTERNATIONAL SHIPPING:
Sorry for any inconvenience, but at this time Choto Baby does not ship to any international destinations.

Choto Baby Inc. offers 30 day RETURN POLICY on all returnable products.

Choto Baby Inc. is confident that you will be happy with your purchase. If you are unsatisfied for any reason we will gladly issue an exchange or refund on all products purchased at regular price. Returned or exchanged merchandise must be unused, unworn and returned in its original packaging (un-opened). For clothing, toys, or other items without a box the original tags must be intact. For returns without receipts you will receive the lowest sale price in the last 6 months.

Choto Baby Inc. is confident you will be more than satisfied with your purchase(s). If for some reason you are unsatisfied with your purchase, please call us at 888-357-3190 to advise us that you are sending your product(s) back and to get a Return Authorization Number (This number must be written on the outside of the returned parcel). We require that all returns be made through an insurable method and that a tracking number is provided. Choto Baby Inc. is not responsible for items that may have become lost or stolen in shipment. US and International orders do not qualify for free returns.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

International Shipping

Additional Support

Order Status

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