Refund policy
Last updated: February 25, 2026
Chotobaby is operated by CHOTO BABY INC., an Alberta Business Corporation located in Calgary, Alberta, Canada.
We want you to be satisfied with your purchase. If you are not completely happy, we offer returns under the following conditions.
Return Window
You may request a return within 14 days of receiving your order.
Return Eligibility
To be eligible for a return:
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Items must be unworn and unused
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Original tags must remain attached
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Items must be in the original packaging
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Proof of purchase is required
Return Shipping
Customers are responsible for return shipping costs.
Return Address
All approved returns must be sent to:
CHOTO BABY INC.
101 10836 24th Street SE
Calgary, AB T2Z 4C9
Canada
To start a return, contact us at:
Returns sent without contacting us first may not be accepted.
Damaged or Incorrect Items
Please inspect your order upon arrival. If you receive a damaged or incorrect item, contact us immediately so we can resolve the issue.
Non-Returnable Items
The following items cannot be returned:
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Sale items
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Gift cards
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Personalized or custom products
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Personal care items
Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
If more than 15 business days have passed since your return was approved, please contact us at: