Shipping & Returns
Shipping Policy
SHIPPING RATES
FREE SHIPPING:
All orders of $100 or more, within Canada and the USA, qualify for free shipping (excluding Yukon, Northwest Territories, and Nunavut – contact us directly for a quote).
FLAT RATE:
$10 flat rate shipping charge within Canada for all orders under $100 (excluding Yukon, Northwest Territories, and Nunavut – contact us directly for a quote)..
USA SHIPPING:
Flat rate $15 for all USA destinations for orders under $100.
INTERNATIONAL SHIPPING:
Sorry for any inconvenience, but at this time Choto Baby does not ship to any international destinations.
WHOLESALE ORDERS:
All shipping charges will be calculated and added to your order once your order is processed.
Returns Policy
How do I return an item?
Choto Baby Inc. offers 30 day RETURN POLICY on all returnable products.
Choto Baby Inc. is confident that you will be happy with your purchase. If you are unsatisfied for any reason we will gladly issue an exchange or refund on all products purchased at regular price. Returned or exchanged merchandise must be unused, unworn and returned in its original packaging (un-opened). For clothing, toys, or other items without a box the original tags must be intact. For returns without receipts you will receive the lowest sale price in the last 6 months.
If for some reason you are unsatisfied with your purchase, please email us at info@chotobaby.com or call us at 888-357-3190 to advise us that you are sending your product(s) back and to get a Return Authorization Number (This number must be written on the outside of the returned parcel). We require that all returns be made through an insurable method and that a tracking number is provided. Choto Baby Inc. is not responsible for items that may have become lost or stolen in shipment. US and International orders do not qualify for free returns.